FAQs
With spare parts planning, standardized response flow, and technician training.
Case-by-case diagnosis, spare parts support, and documented feedback.
Not directly, but we can help set up local repair partners.
Yes, including user manuals and product videos.
Yes, via manuals, videos, and online guidance.
Yes, after confirming quality issues.
Less than 1% depending on model.
Batteries, motors, filters, box ,and accessories.
Provide video evidence and serial number for assessment.
Manufacturing defects within 12 months.
Yes, all documents are archived.
By using unique designs or modifying customer-requested designs.
Yes, we support multiple compliance standards.
Yes, If need !
Yes, according to regional regulations.
Yes, based on market requirements.
Yes, for applicable parts.
Yes, FCC /MET,UL support available.
Yes, full CE/EMC/LVD documentation.
Typically 1,000–2,500 units depending on model.
8508.xxxx for vacuum cleaners.
sorry , normally English !
Yes, UPC/EAN/custom labels supported.
5-layer export-grade cartons.
We help file insurance claims and support replacements if necessary.
We follow up with the forwarder and keep you updated.
Yes, on-site or via video.
Yes, to most countries.
Yes (CI/PL/BL/CO/test reports/HS code,UN38.3).
Sea for bulk orders; air for samples or urgent orders.
FCL is cheaper per CBM; LCL is suitable for mixed/small orders.
Yes, standard and custom pallets available.
Color box → outer carton → optional pallet.
Yes, ISTA-standard carton drop tests.
Yes, for motors and batteries on every batch.
Yes (SGS, TUV, Intertek, etc.).
Motor supply, batteries, packaging, and order quantity.
30,000–60,000 units depending on model.
Material → injection → assembly → QC testing → packaging → shipment.
Our cordless stick vacuum with BLDC motor is the best mid-range option.
Yes, while avoiding patent conflict.
No, all costs are clearly included in quotations.
Yes, with annual volume agreement.
We can explain major cost components.
Due to motor type, battery size, accessories, and materials.
To secure materials and production capacity.
Yes, refunded after order reaches MOQ.
Yes, with your delivery address or port details.
FOB excludes freight; CIF includes freight and insurance to destination port.
Prices depend on motor, battery, material and accessories.
Yes, we accept USD, EUR, and RMB.
T/T 30% deposit, 70% balance; LC for large orders.
Yes, depending on printing and box type.
Free above 1,000 pcs; small cost for lower quantity.
Yes, color MOQ may apply.
Yes, with a minimum quantity per model.
Usually 60 days.
Model, quantity, packaging type, trade term, and destination port.
Priority production slots, better pricing, and early access to new models.
Yes, based on yearly purchasing commitments.
Yes, we can match performance while keeping unique design elements.
Yes, we support full ID/MD product development.
Yes, discounts are based on annual volume.
Yes, we support barcodes, retail packaging, and QC reports.
High-suction cordless stick vacuums and mop-vacuum 2-in-1 designs.
Using optimized packaging and FCL shipping when possible.
Usually 2% of the order, depending on model and market.
We provide spare parts kits, manuals, and troubleshooting videos.
Stable quality, strong suction, competitive price, and full customization support.
Certifications, pricing competition, and after-sales readiness.
Trial orders first, then quarterly replenishment.
Yes, HD product images and videos are provided.
Yes, including exclusivity agreements based on annual volume.
Based on landed cost, competition, and target margin.
Start with 1–2 models and small MOQ to gather feedback.
Yes, our products are suitable for e-commerce, retail and wholesale channels.
Similar performance with flexible customization and more competitive pricing.
Europe, North America, South America, Middle East, and Southeast Asia.
Yes, we support color box design, retail packaging, and mail-box formats.
Crevice tool, brush tool, motorized floor head, wall bracket, flexible hose, pet brush, etc.
Yes, multi-stage filtration with washable HEPA filters.
Typically 68–83 dB depending on configuration.
500ml to 2L depending on model.
Brushed and brushless (BLDC) motors depending on price level.
Lithium batteries 2200–2600mAh, optional built-in or detachable.
From 8kPa (handheld) to 22–32kPa (cordless stick).
Through strict IQC, IPQC, FQC, OQC and aging tests for every batch.
Yes, we accept audits and inspections such as BSCI and ISO.
EXW, FOB, CIF, DDP depending on customer needs.
Standard 12-month warranty covering manufacturing defects.
Yes, we support 110V/120V/220V and all plug types (US/EU/UK/AU).
Yes. We provide CE, EMC, LVD, RoHS and can support UL/ETL if required.
Usually 30 days depending on order quantity and customization.
3–7 days for standard samples; 10–14 days for color sample.
Standard MOQ is 500–1,000 pcs, but smaller trial orders are acceptable.
Yes, we offer full OEM/ODM services including logo, color, packaging, and mould development.
Cordless stick vacuums, handheld vacuums, canister vacuums, bagless type, wet & dry models, Spot cleaner、mite cleaner 、MOP.
Yes, we are a manufacturing factory with full injection, assembly, and testing lines, covering over 15,000 sqm with ~300 workers.you can check our video .