English
Home > FAQs > Company & Product Basics
Certifications
Contact Us
We Wanna Hear From You ! : No.3999, Puzhuang Avenue, Xukou Town, Wuzhong District, Suzhou 215105, China. : 0086-512-66539481 : 0086-512-66539481 : 0... Contact Now

FAQs

Can you customize packaging?

Yes, we support color box design, retail packaging, and mail-box formats.

What accessories can I choose?

Crevice tool, brush tool, motorized floor head, wall bracket, flexible hose, pet brush, etc.

Do your vacuums use HEPA filters?

Yes, multi-stage filtration with washable HEPA filters.

What is the noise level?

Typically 68–83 dB depending on configuration.

What is the dust cup capacity?

500ml to 2L depending on model.

What motor types do you offer?

 Brushed and brushless (BLDC) motors depending on price level.

What battery types do you use?

Lithium batteries 2200–2600mAh, optional built-in or detachable.

What is the suction power range?

From 8kPa (handheld) to 22–32kPa (cordless stick).

How do you control quality?

Through strict IQC, IPQC, FQC, OQC and aging tests for every batch.

Can we audit your factory?

Yes, we accept audits and inspections such as BSCI and ISO.

What trade terms do you offer?

EXW, FOB, CIF, DDP depending on customer needs.

What is your warranty?

Standard 12-month warranty covering manufacturing defects.

Can you make 110V/220V versions?

Yes, we support 110V/120V/220V and all plug types (US/EU/UK/AU).

Do your products have CE/UL/ETL/ROHS certificates?

Yes. We provide CE, EMC, LVD, RoHS and can support UL/ETL if required.

What is your mass production lead time?

Usually 30 days depending on order quantity and customization.

How long does it take to get a sample?

3–7 days for standard samples; 10–14 days for color sample.

What is your MOQ?

Standard MOQ is 500–1,000 pcs, but smaller trial orders are acceptable.

Do you support OEM/ODM?

Yes, we offer full OEM/ODM services including logo, color, packaging, and mould development.

What types of vacuum cleaners do you produce?

Cordless stick vacuums, handheld vacuums, canister vacuums, bagless type, wet & dry models, Spot cleaner、mite cleaner MOP.

Are you a real factory?

Yes, we are a manufacturing factory with full injection, assembly, and testing lines, covering over 15,000 sqm with ~300 workers.you can check our video .